![]() ![]() Especially if it takes an HDMI port on the video card that might be needed for a monitor at some point. We did consider a dummy plug/emulator as an option, but it was one more piece of hardware that could cause frustration with less-than-technical customers. The overlay for the client does not show the same problem this way as when we were using video cards with no VGA. VGA seems to be some kind of anchor to allow remote access with TeamViewer when no monitor is connected. My guess is Hardware acceleration somehow is at play here. ![]() We tested further today and yesterday and found that if we use a card that has a VGA connector (not connected to a monitor, just having VGA on the video card) we do not experience the problem. that has simply had the monitor connection removed. But I would prefer to understand what is really going on under the hood and how to resolve it.īy headless I mean an OS (win10) with a gui. We've considered a dummy plug that will fake the system into thinking a monitor is connected. ![]() anyone seen an issue like this? I was curious if there might be an option to launch the client from command line that would potentially change how the graphics are used. Or the need for VGA to be on the graphics card to avoid some kind of issue with hardware acceleration or similar.īottom line. This could be an issue with Teamviewer and how it works. If the customer reconnects the monitor, all works properly again and all can be seen. It's simply an overlay that you can't see any cameras/menus etc. We have recently noticed that if the customer disconnects the monitor connected to the PC the Client application does not show any information. ![]() We use Teamviewer to remote into these systems to help customers. The video cards we used for these units do not have VGA on them. ![]()
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